Job Description

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.** Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다. **직무 설명:** The Dispatcher is responsible for managing all arranged pickups made by customer service or via internet booking. This role ensures pickups are assigned to the correct drivers on time and resolves any unsuccessful collections promptly. **Key Responsibilities:** + **Pickup Assignment:** Assign pickups to drivers according to routes, ensuring timeliness and accuracy. Coordinate urgent pickups to meet customer timelines. This task is heavily supported via automated assignments. + **Customer Communication:** Maintain constant contact with customers for any unforeseen delays in pickup requests. + **Device Management:** Ensure our device are distributed to the right drivers and resolve any simple technical issues. + **Palletized shipments Collection Coordination:** Follow up with pallet shipments requests and send daily email pre-alerts on pallet shipments exports. + **Missed Pickups:** Follow up on missed PU cases, supporting the Customer Experience coordinator (CEC). + **Support Tasks:** Assist the CEC coordinator with package location, delivery, supplies requests. Provide support for Driver Follow up, Delivery Change Request, and undelivered packages follow-ups via email or phone. **Required Knowledge and Skills:** + **Geographical Knowledge:** Familiarity with Singapore roads and areas + **Operational Plans:** Understanding of various processes, procedures, and operating hours. + **System Proficiency:** Ability to read and use systems (with trainings). + **Teamwork:** Ability to work together as a team. + **Customer Service:** Ability to communicate effectively with both internal and external customers, demonstrating a customer-oriented attitude. + **Physical Requirements:** Ability to perform tasks that may require light physical effort. This is a fully on-site role. Candidate will need to work 5.5 days per week (Alternate Saturdays). Working hours are 9.30am to 6.30pm (Mon), 10.30am to 7.30pm (Tues-Fri), 10am to 2pm (Sat). **직원 유형:** 정규직 UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

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