Job Description

SUMMARY: The Systems Administrator will play a lead role in managing and supporting AssistRX’s Microsoft ecosystem (including Microsoft 365, Exchange Online, Teams, SharePoint Online, Azure AD, Intune) and the Atlassian JIRA platform used for project tracking, change management, and agile workflows. The successful candidate will be responsible for day-to-day operations, platform optimization, automation, troubleshooting, and supporting end-user needs across these environments. A strong emphasis is placed on collaboration , documentation , and process improvement aligned with ITIL practices.

PREFERRED QUALIFICATIONS:

· Microsoft Certified: Modern Desktop Administrator Associate, Security Administrator Associate, or equivalent.

· Atlassian Certified JIRA Administrator or equivalent experience.

· ITIL Foundation Certification.

· Experience with Confluence, Microsoft Defender for Endpoint, or Microsoft Purview compliance features.

· Familiarity with identity and access management (IAM) and endpoint management tools.

Requirements

• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, Teams, Azure Active Directory, and Intune.
• Manage JIRA Software and Service Management platforms, including user access, custom workflows, field configurations, automation rules, and integrations.
• Monitor the performance and health of Microsoft 365 and JIRA environments; ensure uptime, patching, and compliance with internal standards.
• Work closely with Service Desk leadership to ensure support tickets and change requests are properly routed, resolved, and documented.
• Create and maintain system documentation, standard operating procedures, and technical knowledge base articles.
• Assist in Microsoft security and compliance initiatives (e.g., MFA, DLP, Conditional Access, Information Protection).
• Collaborate with internal teams to translate business needs into platform configurations, automation, and dashboards.
• Perform user and license management for Microsoft and Atlassian platforms.
• Develop scripts or leverage automation tools (e.g., PowerShell, Microsoft Graph, JIRA Automation) to streamline recurring administrative tasks.
• Participate in audits, compliance reporting, and governance as required by IT leadership.

Certificates, Licenses, Registrations

ITIL Foundation Certification, ITIL Practitioner, ITIL Service Manager, Help Desk Institute, A+ or similar certifications are preferred.

Other Qualifications

At least 5 years previous experience required; previous experience in Managed Care and Medicare strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

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