Job Description

Credit Union 1 Amphitheatre is seeking a highly organized, adaptable, and motivated individual with dynamic interpersonal skills to join our team as a Receptionist/Office Administrator. This position’s primary function is providing excellent customer service to guests that contact the venue for assistance. The receptionist will be responsible for handling all customer service complaints and inquiries both before and after events. Exceptional communication is expected. This role also supports the front office by assisting with package delivery, guest visits, walking guests to their meeting location, assisting with scheduling appointments with venue leadership, and communicating with venue crew members regarding any concerns or questions. Responsibilities include providing general administrative support for the local office, prioritizing and managing tasks with minimal supervision; answering and directing phone calls, email & text line inquiries with a pleasant & helpful approach; monitoring voicemail system and returning calls in a timely manner; maintaining a tracking log of all received packages and ensuring they get to the correct parties; cleaning and maintaining venue hospitality room; following a provided cleaning schedule to ensure the office is clean and presentable; maintaining copy supply levels and managing service of equipment; escorting visiting guests to their meeting locations within the venue; maintaining a secure environment within the office by ensuring no one enters without proper validation; ensuring office is properly stocked with supplies and coordinating ordering; maintaining lost and found and badge logs; processing and directing mail and incoming packages or deliveries; and other duties as assigned by venue management. Requirements include a High School Diploma; ability to work various, flexible hours, inclusive of day and evening shifts; exceptional customer service experience and a pleasant disposition; ability to work in a dynamic, fast-paced deadline driven environment, while maintaining organization and attention to detail; proficiency in Microsoft Office products (Outlook, Word, Excel); comfortability utilizing internet tools and social media sites; professional written and verbal communication skills; ability to maintain confidentiality, handle sensitive matters and exercise excellent judgment; ability to stand, sit and walk for extended periods of time; and ability to lift up to 25 pounds. This is a part-time/seasonal position with hours beginning in March of 2025 and working through October of 2025.

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