Job Description

Local most preferred

Role-Product Owner/Product Manager

Location - Atlanta, GA

We are seeking an experienced and customer-focused Product Owner/Product Manager with a strong background in the Quick Service Restaurant (QSR) or Hospitality industry. The ideal candidate will play a pivotal role in defining, developing, and enhancing digital and in-store experiences for restaurant customers, operators, and crew. You will work closely with cross-functional teams to bring technology solutions that drive business performance, improve guest satisfaction, and enhance operational efficiency.

Key Responsibilities:

• Define and prioritize product features and roadmaps based on business goals, customer needs, and market trends in the QSR or hospitality sector.
• Collaborate with stakeholders including marketing, operations, engineering, and design to align product strategy with business objectives.
• Translate business requirements into user stories and manage product backlogs using Agile/Scrum methodologies.
• Own the end-to-end product lifecycle from ideation to delivery and post-launch optimization.
• Lead discovery efforts to deeply understand user behavior, pain points, and opportunities through research and analytics.
• Deliver innovative digital experiences across mobile apps, kiosks, drive-thru, POS, loyalty, or kitchen display systems.
• Monitor product performance and make data-driven decisions to optimize for ROI, customer experience, and operational KPIs.
• Ensure regulatory and compliance requirements specific to the hospitality industry are met.

Required Qualifications:

• Bachelor's degree in Business, Computer Science, Hospitality Management, or related field. MBA is a plus.
• 5+ years of experience in product management, with a minimum of 2 years focused on QSR, food services, or hospitality.
• Proven experience managing digital and/or in-store restaurant technology platforms (e.g., mobile ordering, delivery, loyalty, POS).
• Strong knowledge of Agile methodologies and tools like Jira, Confluence, or Aha.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to balance strategic thinking with hands-on execution.

Preferred Qualifications:

• Experience working with third-party delivery partners (DoorDash, Uber Eats, etc.) or integrating with POS providers (e.g., NCR, Oracle Micros).
• Familiarity with loyalty and rewards program mechanics in the food and beverage industry.
• Understanding of data analytics, guest feedback, and performance dashboards to drive feature enhancements.
• Knowledge of cloud technologies and modern architecture for restaurant systems.

If you are interested or have any references please share resume at mukul@brightmindsol.com.

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