We are looking for a dedicated Live Chat Specialist to join our team in the building materials industry. As a Live Chat Specialist, you will be the first point of contact for our customers seeking assistance with their inquiries related to our products and services. In this role, you will utilize your strong communication skills and product knowledge to provide real-time support, helping customers navigate through their queries efficiently and positively. You will play a critical role in creating a seamless customer experience by responding to chat inquiries, providing accurate product information, and assisting with order placement. Your ability to multitask and stay organized in a fast-paced environment will be essential in ensuring our customers receive timely assistance. As our company continues to grow, we need someone who is passionate about delivering exceptional customer service and can represent our brand with professionalism. In addition to your communication skills, you will also be tasked with collaborating with other departments to resolve complex issues, tracking customer feedback, and identifying areas for service improvement. If you have a background in customer support and a desire to contribute to a dynamic team in the building materials industry, we encourage you to apply for this exciting opportunity.
Responsibilities:
Accurately input and update data in our internal systems, including product information, inventory levels, and customer orders.
Review data for accuracy, completeness, and consistency.
Collaborate with other departments to gather and input information.
Identify and resolve data discrepancies or errors.
Maintain and organize electronic and physical files.
Generate reports and maintain records of data input and output.
Adhere to data confidentiality and security policies.
Qualifications:
High school diploma or equivalent.
1-2 years of experience in data entry or a related field.
Proficient in Microsoft Office, particularly Excel.
Excellent typing and 10-key skills.
Strong attention to detail and accuracy.
Ability to work independently as well as in a team environment.
Excellent time management and organizational skills.
Knowledge of basic mathematical calculations.
Ability to handle multiple tasks and meet deadlines.
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