Job Description
·Handle all customer service emails, phone calls, text and chat
·Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received
·Follow up on any issues and make sure problems are fully resolved in a timely manor
·Check web order maintenance daily to make sure all web orders are processed
·Run an open order report to ensure all web orders have been placed on pick at the warehouse
·Check shipping status daily and follow up with the warehouse on any delays
·Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly
·Come up with creative ways to enhance the customer experience
·Implement a “client book” for VIP customers and offer those customers “white glove” service
·Share relevant customer feedback with ecommerce team
·Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue
·Process Returns
Qualifications:
·Full time
·Excellent communication (written and verbal) and problem-solving skills
·A passion for retail and helping customers
·Strong sales skills
·Detail oriented
·Outgoing with the ability to build rapport with the customer
·Flexibility in scheduling during peak times
*Hourly rate range $22-$24 / hour
*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Industries Retail Apparel and Fashion
Referrals increase your chances of interviewing at Beach Riot LLC by 2x
Get notified about new Customer Service Specialist jobs in Newport Beach, CA .
Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Mission Viejo, CA $30,000.00-$70,000.00 2 years ago
Full-Time Remote Call Center Representative Remote Customer Service Agent (Work at Home) Airport Customer Service Agent (PT) -LGB Remote Call Center Representative (Manitoba) Work At Home Customer Care Agent (Full-Time) Customer Service Representative - State Farm Agent Team Member Westminster, CA $48,000.00-$60,000.00 8 months ago
Work At Home Customer Care Agent (Full-Time) Remote Customer Service Agent (Work at Home) Work-At-Home Call Center Representative (Full-Time) Remote Customer Service Agent (Work at Home) Irvine, CA $75,000.00-$85,000.00 7 months ago
Remote Customer Service Agent (Work at Home) Customer Service Representative - State Farm Agent Team Member Mission Viejo, CA $30,000.00-$70,000.00 2 years ago
Work-At-Home Call Center Representative (Full-Time) Work-From-Home Customer Service Representative (Full-Time) Work-From-Home Customer Service Representative (Full-Time) Resident Service Coordinator - 27 Seventy Five Apartments Irvine, CA $60,000.00-$80,000.00 2 weeks ago
Client Experience Coordinator (Long-Term Temp Assignment) - Costa Mesa Santa Ana, CA $40,000.00-$48,000.00 1 week ago
Full-Time Remote Customer Service Representative (Manitoba) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr Beach Riot LLC
Job Tags
Hourly pay, Full time, Temporary work, Work at office, Remote work,
Similar Jobs
Gopuff
...centralized pickup location and smaller delivery zones, Gopuff makes earning effortless... ...us (varies by market) Choose your own schedule and deliver when you want... ...least 21 years or older Valid U. S. drivers license Vehicle with insurance + registration in your...
Braun & Gresham, PLLC
...is a boutique law firm in Dripping Springs, Texas is seeking self-motivated litigation and transactional attorneys. We are looking for experienced Estate Planning attorneys to join our growing practice. This is a unique experience for the right candidate who would like...
Argon Industries- Milwaukee Facility
...ensuring that they meet the customer, company and industry standards/requirements. Position Responsibilities: ~- Utilizes a Solidworks CAD (sheetmetal functions) workstation to prepare engineering drawings consisting of standard arrangements, layouts, assemblies,...
EPI Networking
...Customer Service to address product quality issues, warranty claims, and returns trends Qualifications ~5+ years of buying or merchandising experience in proaudio, music retail, or a related specialty category ~ Proven ability to manage and mentor a small team ~...
Goldman Sachs Group, Inc.
...In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end. Benefits Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing...