Job Title: Concierge
Location: Spring Cypress Senior Living
Position Type: Full-time
Position Overview:
We are seeking a dedicated and professional Concierge to join our team. The ideal candidate will provide exceptional customer service, ensure a warm and welcoming atmosphere for our guests, and assist with a variety of requests to enhance their stay experience. The Concierge will act as the primary point of contact for guests, providing information, resolving issues, and anticipating their needs to deliver personalized service.
Key Responsibilities:
- Greet guests upon arrival with a warm and friendly demeanor.
- Provide information about local attractions, dining options, entertainment, and services.
- Assist guests with reservations, event planning, and transportation arrangements.
- Handle inquiries and resolve any issues swiftly and professionally.
- Maintain a comprehensive knowledge of the services and amenities offered by the establishment.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor guest preferences and feedback to enhance services continually.
- Manage and process guest requests through various communication channels.
- Maintain a clean and organized reception area.
- Stay up-to-date with local events, weather, and any relevant changes in the area to provide accurate information to guests.
Qualifications:
- High school diploma or equivalent; hospitality or tourism degree preferred.
- Previous experience in a concierge, customer service, or hospitality role.
- Strong interpersonal and communication skills.
- Exceptional problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and Microsoft Office Suite.
- Knowledge of the local area, attractions, and services is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Skills:
- Excellent customer service and relationship-building skills.
- Strong organizational and time management abilities.
- Ability to work independently and as part of a team.
- A positive attitude and professional appearance.
- Ability to maintain confidentiality and handle sensitive information.
Application Process:
Interested candidates should submit their resume or apply in person
Spring Cypress Senior Living is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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