Job Description

The Business Operations Specialist is a key player in maintaining day-to-day operational efficiency across all active metro markets at Flex Moving and Storage. This role is responsible for comprehensive job scheduling, dispatch coordination, delivery monitoring, and real-time communication with field managers, movers, drivers, and cross-functional partners. The ideal candidate is detail-oriented, thrives in fast-paced environments, and is adept at managing high-volume workflows across multiple time zones.

This position ensures operational excellence by monitoring deliveries, managing dispatch, confirming job readiness, proactively alerting stakeholders, and verifying sales accuracy, directly contributing to service reliability and customer satisfaction.

Key Responsibilities

Dispatch & Coordination:

• Oversee dispatch operations, ensuring timely delivery of trailers and on-time mover deployment to scheduled jobs.
• Monitor contractor deliveries, verifying that trailers are delivered as scheduled to prevent delays and customer dissatisfaction.
• Communicate with movers and drivers daily to confirm start times, locations, and expected timelines.
• Coordinate daily delivery routes with the Area Manager group for both internal and 3PL drivers, balancing time windows, customer needs, and fleet availability.
• Adjust and reassign jobs in response to operational changes or exceptions (e.g., weather, driver delays, asset shortages).

Operational Monitoring & Alerts:

• Monitor job completions in real-time and alert the appropriate Area Manager when a job is at risk of delay, missed delivery, or incorrect execution.
• Serve as the point of contact for operations-related escalations during the assigned shift.
• Log all operational exceptions, missed jobs, and issues in designated reports or Slack channels to ensure accountability and visibility.

Communication & Support:

• Maintain continuous communication with Area Managers, Regional Managers, and contractors via Slack, phone, and the scheduling calendar.
• Provide centralized coverage across multiple metros during high-volume periods (1st of month, end of month, weekends).
• Communicate proactively with leadership about staffing, scheduling, and performance issues.

Sales Review & Verification:

• Review all incoming sales to verify that they are correctly booked in the scheduling system.
• Coordinate with sales and operations to correct discrepancies in job details, time windows, or asset availability.

Reporting & SOP Compliance:

• Submit daily shift reports summarizing schedule changes, dispatch activity, escalations handled, and areas for improvement.
• Participate in SOP updates and workflow refinement led by the Operations Support Lead.
• Ensure all scheduling processes align with Flex’s quality standards and customer experience expectations.

Shift Coverage & Structure Shifts are:

• Sunday-Wednesday 7 AM – 6 PM EST
• Sunday-Wednesday 11 AM – 10 PM EST
• Wednesday-Saturday 7 AM – 6 PM EST
• Wednesday-Saturday 11 AM – 10 PM EST

Even if not scheduled, specialists may be expected to work on the 1st, last day, and last weekend of each month to accommodate high-volume periods.

Qualifications and Salary

• 1–3 years of experience in dispatch, logistics, scheduling, or operations support.
• High proficiency with operational systems, scheduling software, or CRM tools.
• Strong organizational and multitasking abilities under time-sensitive conditions.
• Excellent written and verbal communication skills.
• Self-starter with the ability to work independently while maintaining collaboration with remote team members.
• Experience coordinating across time zones or in a multi-location business preferred.

Preferred Skills:

• Background in transportation, logistics, or field operations.
• Experience with dispatch software and route optimization.
• Familiarity with Slack, Google Calendar, and dispatch/back office tools.
• Strong reporting and documentation skills.

Why Join Flex? As a Business Operations Specialist you are the nerve center of our national service delivery engine. Your ability to coordinate people, processes, and information directly impacts our growth, efficiency, and reputation. This role offers high visibility, fast-paced problem-solving, and a direct path for growth in operations leadership.

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